Privacy Policy

At HatStore.ca, your privacy is our top priority. We are dedicated to protecting your personal information and being transparent about how we collect, utilise, and secure your data. This privacy policy outlines everything from our standard practices to your options and rights. Please read it carefully and only use our site if you agree to the terms mentioned here.

We collect some basic information necessary to provide you with our services, depending on your various interactions with our website.

• Personal Information: When you place an order or simply contact us, we collect some of your details, like your full name, address, phone number, and shipping address. This information is utilised to communicate our services and to process your orders.
• Payment Information: We collect your payment information to process your transactions effectively. This includes your credit card number and billing address. Please note that we only use secure payment processing services that meet industry standards to ensure your financial information is protected.
• Order Details: We gather information about the products you order, including the type, quantity, and customisation you choose. This information is required for us to proceed with your order accurately.
• Technical Data: We may automatically collect some data when you browse our website. This information includes your device and browsing patterns, such as your IP address and the pages you’ve visited previously. This data is gathered to enhance your user experience.

We use your information for several purposes:

• Order Fulfilment: The main purpose of collecting information is to process and fulfil your orders. This includes verifying your identity and ensuring the accurate delivery of products.
• Personalisation: The data is used to personalise your experience with us. This may include product suggestions and tailored content aligned with your interests, which we predict using your browsing history and previous orders.
• Marketing Communications: With your consent, we may send you newsletters and promotional offers. You can opt out at any time by following the instructions in our communications.
• Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from authorities.

We never sell or trade your information. However, your data might be shared with our trusted partners for the fulfilment of our services.

• Service Providers: We work with reliable third-party service providers, such as payment processors and shipping companies, who assist us in the operations of our business. These partners have access only to the necessary information to perform their functions.
• Business Operations: We may share anonymised data with analytics providers to enhance our services. This data helps us identify trends and improve our website.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or for the protection of our rights.

At HatStore.ca, we use cookies and similar technologies to enhance your experience on our website.

• Essential Cookies: Necessary for website functionality, allowing you to navigate and use our services.
• Performance Cookies: Help us analyse how visitors use our site, enabling us to improve its performance.
• Functional Cookies: Enhance your browsing experience by remembering your preferences.

• Managing Cookies: You can manage cookie preferences through your browser settings. Please be aware that disabling certain cookies may limit your ability to use some features of our site.

You have rights regarding your personal information:

• Access and Correction: You can request access to your data and ask for corrections if needed.
• Opt-Out: You can opt out of our newsletters or promotional emails by unsubscribing or directly contacting us.
• Deletion: You can request to delete or discard your personal information, subject to legal exceptions.

We always prioritise the security of your information. We use various measures, such as encryption and secure servers, to safeguard your data from unauthorised access. However, please note that no method of data transmission over the Internet is 100% secure.

Your personal data is retained only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. We delete or anonymised your information once it is no longer needed.

Please note that HatStore.ca is not for children under 13 years of age. We never knowingly collect personal information from children. If we become aware of such activity, we will quickly delete the information to safeguard their privacy.

We may update this privacy policy at any time without prior notice. Changes are made to keep it aligned with our current practices. We suggest you review our privacy policy periodically to stay informed about our privacy rules.

Please note that your continued use of our website is considered your agreement to the policy. If you do not agree with any part of this policy, please refrain from using our website.